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For questions about orders, products, or subscriptions
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Quick Answer
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We offer Standard (5-7 business days), Express (2-3 business days), and Overnight shipping. Free standard shipping is available on orders over $50.
Yes, we ship to over 100 countries worldwide. International shipping times vary by destination, typically 7-14 business days. Customs fees may apply.
Once your order ships, you'll receive a tracking number via email. You can also track your order in your account under "Order History".
Contact us immediately if your package arrives damaged or doesn't arrive within the expected timeframe. We'll work with the carrier to resolve the issue or send a replacement.
Still need help? We're here for you!
Other Ways to Reach Us
Phone
(555) 123-4567
Mon-Fri: 9am - 6pm EST
Live Chat
Available Mon-Fri, 9am-6pm EST
Mailing Location
CIAN Collective
123 Music Avenue
New York, NY 10001
Social Media
@ciancollective